Privacy Policy

This Privacy Policy explains how Olé Skool Kreativez (PTY) Ltd (“Bollr”, “we”, “us”) collects, uses and protects your information when you use Bollr (the “Service”). We collect only what we need to run the Service and never sell your data.

1. Information we collect

• Account information — your email address and authentication details, managed by our identity provider (Clerk).
• Usage data — the fixtures you view, slips you verify, and features you use, so we can provide and improve the Service.
• Billing data — subscription status. Card details are handled directly by our payment processors (Paystack on web; the Apple App Store or Google Play via RevenueCat on mobile); we do not store your card numbers.
• Slip photos and slip text — if you use the slip-scan feature, the photo you upload, or the slip text you paste, is sent to Google’s Gemini API (Google’s generative-AI service) so it can read the slip and extract the selections on it (teams, markets, and lines) into a structured slip for you to review. It is sent only when you ask Bollr to read a slip, we do not store it, and it is not used to identify you. A slip photo may show your stake, bookmaker branding, or a betslip barcode, so only upload slips you’re comfortable sharing.
• Device & analytics data — basic diagnostics, including crash and error reports sent to our error-monitoring provider (Sentry), and product analytics (PostHog) to understand performance and fix issues. This includes session replays of how you use the app, which we review to find bugs. Text fields and images are masked in these replays, but other on-screen content, such as fixture pages, may be visible in them.

2. How we use it

• To provide fixture statistics and slip verification.
• To manage your account, subscription and entitlements.
• To improve reliability, performance and features.
• To communicate service updates and respond to support requests.

3. Sharing

We do not sell your personal information. We share it only with service providers who help us operate Bollr — for example authentication (Clerk), payments (Paystack / RevenueCat / app stores), slip parsing (Google’s Gemini API, for slip photos you scan and slip text you paste — sent only when you ask Bollr to read a slip, not stored by us, and not used to identify you), crash and error reporting (Sentry), hosting and infrastructure, and product analytics (PostHog), including masked session replays of app use to find bugs — and only as needed to deliver the Service, or where required by law.

4. Data retention

We keep your information for as long as your account is active or as needed to provide the Service. You can request deletion of your account and associated data at any time.

5. Your rights

You may access, correct, or delete your personal information. You can delete your account from within the app (Settings → Delete account) or by emailing support@bollrapp.com. Depending on your location, you may have additional rights under laws such as South Africa’s POPIA.

6. Security

We use industry-standard measures to protect your data in transit and at rest. No system is perfectly secure, but we work to keep your information safe and to limit access to it.

7. Children

Bollr is not intended for anyone under 18, and we do not knowingly collect data from children.

8. Changes

We may update this Policy from time to time. Material changes will be reflected by the “Last updated” date above.

9. Contact

Questions about your privacy? Email support@bollrapp.com.